Help

Click on any of the categories below to reveal frequently asked question of our service. If you are unable to locate an answer to your inquiry, you can contact our support staff.

Account Settings

To sign in, use the email address and password you set during your first purchase, exactly as you typed them (they are Case SeNSiTiVE). If you don’t remember your password, you can use our Password Reset to get a new one.
If you're still having trouble signing in, please contact our customer support.
If you don’t remember your password, you can use our Password Reset to get a new one. Type the email address you used when creating your account and click "Reset". We'll send you an email with instructions on how to reset your password.
If you're still having trouble signing in, please contact our customer support.
If you wish to cancel your account, please contact us. Our representatives will cancel your account immediately and you will not be billed.
We take your Security and privacy very seriously. All transactions are encrypted on a 128-bit SSL, and we never store credit card information. See our Privacy Policy for more information.
If you no longer wish to receive emails from VINCheckPro, simply click the "Unsubscribe" link at the bottom of any message you receive from us. Please note that you may still receive account and billing notices from us. If the unsubscribe link doesn’t work, please submit a support ticket and we will unsubscribe you manually.

Records & Reports

Our vehicle history report data is aggregated from several official and commercial sources, including the NMVTIS, insurance records, state DMV, police records, and other sources.
The National Motor Vehicle Title Information System (NMVTIS) is a federal title information database intended to protect customers from fraud and unsafe vehicles. It is operated by the US Department of Justice and is the only federal vehicle history database which agencies are required to report to by law.
Currently, NMVTIS’ database covers roughly 96% of US vehicles. Vehicles titles in MI, KS, DC, MS, OR, RI, VT and HI have limited availability. Please refer to the participation map for more information. Alternatively, the vehicle in question is possibly not titled or the VIN typed is incorrect.
Reports are available for almost 90% of the vehicles on US roads. This includes, among others, vehicles, motorcycles, sport vehicles, trucks, RVs, and motorhomes. Title & salvage/junk/total loss data is available for motorhomes & salvage/junk/total loss data is available for trailers, campers, toy boxes, etc. Vehicles manufactured before 1981 (classic vehicles), however, are not included.
Reports are available for vehicles that were exported from the US in the past 5 years in participating states. Only vehicles that were titled in the US have report data.
Vehicle history reports do not include owner name or any other personal information in accordance with federal privacy laws.
If you are unable to find the vehicle you’re searching for, contact us and we'll be happy to help find it. If you don’t find it, you’re eligible for a refund. Your satisfaction is 100% guaranteed.
Our reports list accident information from NMVTIS participating states, certain state DMVs & other sources. We cannot guarantee a full accident history, but critical incidents typically appear in Insurance Total Loss record or DMV Salvage title and are therefore available on our reports.
To access your reports, log in to your account, click “My account” on the top and then “My reports” on the left. Your reports will be listed on the right. Choose any report to see its contents.
Vehicles that were manufactured more than 10 years ago do not receive mileage reports from DMVs.
Our reports include NMVTIS Salvage Brand information, which details theft history, among other things.

Billing

You may be eligible for a refund if the data in your report proves inaccurate by a state title document copy.
Where indicated, premium fees are recurring and will automatically renew upon expiration at the same price and terms. To change your billing schedules, please contact us.
Single reports and report packages are charged once, memberships are charged monthly.

Contact Us

If you have read all of the FAQ's above and your question has not been answered, please click here to open a ticket with our support department.
VINCheckPro is intended to safely help find out about vehicle's information. VINCheckPro does not have the complete information of every vehicle and reports do not include owner name or any other personal information in accordance with federal privacy laws. Use the VINCheckPro search tool, along with a vehicle inspection and test drive, to make a better decision about your next vehicle. By using the services offered through this website you agree to our Terms of Service and Privacy Policy. To learn more, Contact us.
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